Empathy Is Eveything: remote Always assume positive intent. Tone and nuance can get lost over chat, so assuming your colleague is coming from a positive place helps 01with any potential misunderstandings. culture Treat Others With Tansparency: rules to Keep impotant information accessible for live by eveyone: log side chat decisions, record video 02meetings, and always take notes to share in When you think of a vibant, public spaces. self-sustaining culture, you might not think of rules. But in Asynchronous Is A-OK: this case, rules are social norms Embace communication across distributed that provide paticipants with an time zone work schedules. Plan ahead: No expected experience when they 03decisions are made last minute. It may seem enter the proverbial office. The like exta work, but it’s actually more organized. special thing about norms is that they are collectively agreed upon. With 100% buy-in, these Expect Structure: rules build trust, understanding, Establish a process, structure, and agenda and suppot. around meetings and updates so eveyone can Doesn’t that sound 04follow along no matter their location. Assign a meeting lead and scribe to ensure key decisions like a great place to are captured in writing. work? Different Yet Equal: Accept this fundamental reality: All remote team members are equal, but their experiences 05differ. It’s OK for co-located teammates to get together in person. The key is be consideate. If it is a company-sponsored event, provide an alternate perk for remote folks. For more insight on balancing co-located and remote teams, see Trello’s six commandments of culture between office and remote 21 team members here.